Frequently asked Q&As
What types of flight issues do you help passengers claim compensation for?
We help passengers claim compensation for flight issues such as flight delays, flight cancellations, overbooking, and lost or damaged luggage that has happened in the last three years.
How much compensation can I claim for my flight disruption?
The amount of compensation you can claim for a flight disruption depends on various factors such as the distance of your flight and the length of the delay. As a general rule, passengers can claim up to €600 in compensation for flight delays of three hours or more.
What should I do if my flight is cancelled?
If your flight is cancelled, you should first contact your airline to find out why the flight was cancelled and what options are available to you. If you are entitled to compensation, we can help you claim it.
Can I claim compensation if my flight was cancelled due to bad weather?
If your flight was cancelled due to bad weather, you may not be entitled to compensation. However, if the cancellation was due to other reasons such as technical problems, you may be eligible for compensation.
How long do I have to make a compensation claim?
The time limit for making a compensation claim varies depending on the country in which the flight was operated. In most cases, passengers have up to three years from the date of the flight to make a compensation claim.
How much does it cost to make a compensation claim?
We work on a no-win, no-fee basis, which means we only charge a fee if we successfully claim compensation on your behalf. For all Claims, the Service Fee is 35% of the received Flight Compensation, non-including applicable VAT. However, if you come via recommendation or you bring another passenger, our fee is 25%.
What documents do I need to make a compensation claim?
To make a compensation claim, you will need to provide us with your flight details, booking confirmation, and any other relevant documents such as receipts for expenses incurred as a result of the flight delay or cancellation.
How long does it take to receive compensation?
The time it takes to receive compensation varies depending on the airline and the complexity of your case. In some cases, compensation can be paid out within a few weeks, while in others it may take several months. We will keep you updated on the progress of your claim throughout the process. check pls
Can I claim compensation for a missed connecting flight?
Yes, you may be eligible for compensation if you missed your connecting flight due to a delay or cancellation of your previous flight. However, the amount of compensation you can claim may depend on the specific circumstances of your case.
What happens if my claim is rejected by the airline?
If your claim is rejected by the airline, we will assess the reasons for the rejection and advise you on whether we believe there are grounds to challenge the decision. If we believe there is a case to challenge the decision, we will pursue the matter further on your behalf.
Can I claim compensation for a flight that was delayed or cancelled several years ago?
The time limit for making a compensation claim varies depending on the country in which the flight was operated. In most cases, passengers have up to three years (check pls) from the date of the flight to make a compensation claim. However, there are some exceptions to this rule, and it may be possible to claim for flights that were delayed or cancelled several years ago.
What if I was upgraded to a higher class during my flight, can I still claim compensation?
If you were upgraded to a higher class due to a flight delay or cancellation, you may still be eligible for compensation. However, the amount of compensation you can claim may be reduced to reflect the difference in ticket price between the class you originally booked and the upgraded class.
Can I claim compensation if I voluntarily gave up my seat on an overbooked flight?
If you voluntarily gave up your seat on an overbooked flight, you may not be eligible for compensation. However, if you were denied boarding against your will, you may be entitled to compensation.
What if I don't have all the necessary documents to make a compensation claim?
We may still be able to help you make a compensation claim even if you don't have all the necessary documents. We will advise you on what documents are required and assist you in obtaining them where possible.
How do I know if I am eligible for compensation?
To find out if you are eligible for compensation, you can use our online Check compensation form Simply enter your flight details, and we will assess your case and let you know if you are eligible for compensation. Alternatively, you can contact us directly to discuss your case in more detail.
In case my flight is not eligible for compensation, how much will it cost me to use your services?
Our services are no win no fee which means that if we do not get your compensation you don‘t pay anything.