Luggage issue
Luggage is considered lost after 21 days, after this period you can be financially compensated. In the European Union the compensation can be up to €1.220, however in the USA the amount is between $1.525 and $3.500.
Luggage issue should be reported at the airport immediately. Contact us at support@flywize.co so we can assist you.
Information you will find on this page:
Damaged luggage
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Get ready your boarding pass and your checked luggage receipts.
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Report the damage as soon as possible. Up to 7 days.
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Fill out a damage claim form, or Property Irregularity Report.
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Do not forget to take a picture of your baggage.
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Get ready your boarding pass and your checked luggage receipts.
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Report the damage immediately in the airport.
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Fill out a damage claim form, or Property Irregularity Report.
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Present your bags for inspection so they can be repaired or replaced.
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File a claim with the airline for damaged items in your bags.
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Do not forget to take a picture of your baggage.
Delayed luggage
If you’re missing your luggage after arrival, the first phase will be considered delayed luggage. If the airline does not deliver your luggage within 21 days, then the status will change from delayed to lost.
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Fill out a Property Irregularity Report.
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Track your luggage using your file reference number that you get.
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Keep your receipts if you have to replace necessary items. These include items like toiletries or underwear things that were in your bags that you can’t really do without for a few days. Once you file a claim, you can get reimbursed for these expenses.
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File a claim with the airline once your luggage shows up.
If you’re on a flight within the domestic United States and your bags don’t arrive when you do, follow these steps:
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Fill out a Property Irregularity Report.
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Request a bag fee rebate from the airline if you were charged one.
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Many carriers provide tracking tools online. This should hopefully give you a decent idea of when your bags will catch up with you.
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Keep your receipts if you have to replace necessary items.
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File a claim with the airlines.
Lost luggage
In European Union maximum amount of compensation goes up to EUR 1.220.
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Claim your compensation with your receipts from buying necessary (toiletries or underwear—things that were in your bags that you can’t really do without for a few days). This applies only to destinations outside the territory where you have your permanent residence. At your home destination, you are presumed to be able to gain access to your things as part of your residence.
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Assemble a detailed list of contents for your lost bags. If you made a picture of your luggage before travel, add those pictures as well.
In the United States maximum amount of compensation varies between $1.525 – $3.500.
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Fill out the Property Irregularity Report (PIR) after your bags were delayed. Keep your receipts if you have to replace necessary items (toiletries or underwear— things that were in your bags that you can't really do without for a few days).
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Assemble a detailed list of contents for your lost bags. Any receipts or other proof of the items will be helpful.
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File a claim with the airline for compensation. Check with your carrier to see what the deadline is for filing a lost luggage claim. Include the receipts and documents for both your replacement items and the contents of your luggage.
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